Return and Exchange Policy

Return and Exchange Policy

Gollzze guarantees the buyer the right to exchange or return product(s) under the following conditions:

1. You contact us for an exchange or return within 14 days of receiving the product, as provided by the European Union Consumer Rights Directive, which regulates distance and off-premises contracts.
2. The product is in perfect, returnable condition, without signs of use, damage, or broken tags.
3. The product received is different from the one selected at the time of purchase.
4. The product presents a manufacturing defect that compromises its use.
5. A personalized product presents a defect or an obvious manufacturing error relative to the personalization requested.

Important to Note

• We do not process exchanges or returns requested after the 14-day period from receipt of the product, except in the case of manufacturing defects.
• We do not process exchanges or returns of products showing signs of use, damage, or broken tags, except in the case of manufacturing defects.
• We do not process exchanges or returns because a product does not fit the desired size. Please pay close attention to the size chart provided on the product page before ordering.
• We do not process exchanges or returns of personalized products in case of regret, as provided by applicable legislation.

All shipping costs associated with an exchange or return are the responsibility of the customer, except in the case of manufacturing defects.

How to Request an Exchange or Return

Please send an email to support@gollzze.com with the following information:

1. Your full name.
2. Your order number.
3. Reason for the exchange or return.

Our team will then contact you to proceed with the exchange or return.