Privacy Policy

Gollzze LLC takes your privacy seriously and safeguards the security and protection of data for all our customers, partners, and website users.

This Privacy Policy explains how we use and disclose information collected during your visits to our store and in the messages we exchange with you, and it applies only to information collected through Gollzze.

By accessing Gollzze, sending us communications, or providing any personal data, you acknowledge that you are aware of the terms set out here and agree with this Privacy Policy, which describes the purposes and methods of processing the personal data you provide in the store.

This Privacy Policy does not apply to any third-party applications, products, services, websites, or social media features that may be offered or accessed through the store. Accessing such links will cause you to leave our store and may result in the collection or sharing of your information by third parties. We do not control, endorse, or make representations about these third-party websites or their privacy practices. We recommend reviewing the privacy policy of any website you interact with before allowing the collection and use of your personal data.

If you send us personal data concerning other individuals, you declare that you have the authority to do so and have obtained the necessary consent to authorize the use of such information under the terms of this Privacy Policy.

1. Definitions

Personal Data means any information that, directly or indirectly, identifies or can identify an individual, such as name, tax identification number, date of birth, or IP address, among others.
Sensitive Personal Data means information revealing racial or ethnic origin, religious belief, political opinion, union or organizational membership, health or sexual life, or genetic or biometric data.
Personal Data Processing means any operation performed on personal data, whether or not by automated means, such as collection, recording, organization, storage, alteration, retrieval, consultation, use, disclosure, combination, restriction, or destruction.
Data Protection Laws means all legal provisions regulating the processing of personal data, including the General Data Protection Regulation (GDPR) of the European Union, where applicable to our customers.

2. Use of Personal Data

We collect and use personal data to manage your relationship with us and to better serve you when purchasing products, personalizing and improving your experience. Examples of how we use your data include:

Enabling you to purchase products in the store;
Confirming or correcting the information we have about you;
Sending information we believe may be of interest to you;
Personalizing your experience using the store;
Personalizing advertisements based on your interest in our store; and
Contacting you through a provided phone number and/or email address, by text message, email, or any other communication method your device is capable of receiving, under the law and for reasonable commercial purposes.

Personal data may also be used as we deem necessary or appropriate: (a) under applicable Data Protection Laws; (b) to meet judicial process requirements; (c) to comply with a judicial or regulatory decision; (d) to protect our operations; (e) to protect the rights, privacy, and security of ourselves, you, or third parties; (f) to detect and prevent fraud; (g) to allow us to use available remedies or limit damages we may suffer; (h) in other ways permitted by law.

Legal Bases for Processing

We process your personal data based on the following legal bases, as defined by the GDPR where applicable:

Consent: when you have given clear consent for us to process your personal data for a specific purpose.
Performance of a Contract: processing necessary to fulfill your orders and provide our services.
Legal Obligation: processing necessary to comply with the law, such as tax and accounting requirements.
Legitimate Interests: processing necessary for our legitimate interests, such as improving our services, marketing, and preventing fraud, provided these interests are not overridden by your rights and freedoms.

3. Providing Personal Data

You are not obliged to share the personal data we request. However, if you choose not to, we may not be able to provide you with full access to the store, certain features, or the assistance needed to deliver the product or service you have requested.

4. Collected Data

The general public may browse the store without registering or submitting personal data. However, some features depend on registration and submission of personal data, such as completing a purchase.

When contacting the store, we may collect:

Contact data: first name, last name, phone number, city, region, and email address; and
Information you send: questions, complaints, suggestions, or feedback submitted via our contact form.

During general navigation on the store, we may collect:

Location data: geolocation data when you access the store;
Preferences: information about your interests regarding products or services;
Store navigation data: information about your visits and activity on the store, including content viewed, browser and device information, IP address, and referring website address, collected using cookies, web beacons, and similar tools (see Section 7 below);
Anonymous or aggregated data: anonymous survey responses or aggregated information about store usage; and
Other information: browser and device information, store usage data, and information collected through cookies and pixel tags.

We do not collect Sensitive Personal Data.

5. Sharing of Personal Data with Third Parties

We may share your personal data:

With service providers or partners who support aspects of our business operations on our behalf, such as data hosting and storage, fraud management, customer support, order fulfillment, content personalization, advertising and marketing, and IT services;
With third parties who help us manage the store; and
With third parties in the event of a reorganization, merger, sale, joint venture, or transfer of all or part of our company or assets.

6. International Data Transfers

Personal data collected by us may be transferred to or accessed from other countries in accordance with this Privacy Policy. Where applicable, we ensure such transfers comply with the GDPR through mechanisms including:

Standard Contractual Clauses (SCCs) approved by the European Commission;
Binding Corporate Rules (BCRs) for intra-group transfers; and
Adequacy decisions recognizing that a destination country provides an adequate level of data protection.

For more information on how your data is protected during international transfers, please contact us at support@gollzze.com.

7. Automatic Collection of Personal Data

When you visit the store, it may store or retrieve information in your browser through cookies or similar technologies. This information is primarily used to make the store function as expected and to provide a more personalized experience.

Browser or device data: most browsers automatically share information such as device type, screen resolution, operating system, and browser version, which we use to ensure the store functions properly.
Cookies: we and our service providers use cookies to collect information such as browser type, time spent on the store, pages visited, and language preferences, in order to personalize your experience, target advertising, and improve our design and functionality. You can manage cookie preferences in your browser's "options" or "preferences" menu.
Pixel tags and similar technologies: used to track user actions, measure marketing campaign performance, and collect statistical data about store usage.

We may engage behavioral advertising partners who use cookies, pixel tags, and other technologies to collect information about your use of our store and third-party websites. We are not responsible for cookies or similar technologies used by third parties.

Consent Management for Cookies

We use a cookie consent banner that allows you to accept all cookies, reject all non-essential cookies, or customize your preferences by category (e.g., strictly necessary, performance, functionality, advertising) on your first visit to the store. You can change your preferences at any time via the cookie settings link in our website footer.

8. Your Rights

You may, at any time, request: confirmation that your personal data is being processed; access to your personal data; correction of incomplete, inaccurate, or outdated data; anonymization, blocking, or deletion of unnecessary or unlawfully processed data; portability of your data to another provider; deletion of data processed with your consent; information about the entities with which your data has been shared; and revocation of consent.

To exercise any of these rights:

Send an email to support@gollzze.com with a clear subject line indicating your request (e.g., "Data Access Request").
Include a copy of a valid identification document so we can verify your identity.
Clearly specify which right you wish to exercise and any details that help us locate your data.
We will acknowledge receipt of your request within 5 business days and provide an estimated timeline for processing.
We aim to respond within one month of receipt; this period may be extended by up to two additional months for complex requests, in which case we will inform you of the extension and the reasons for the delay.

Certain requests may require additional verification steps, and in some cases we may not be able to fulfill a request due to legal obligations.

9. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer period is required or permitted by law:

Account information: retained while your account is active or as needed to provide you services.
Transaction data: retained for 7 years to comply with tax and accounting obligations.
Communication data: retained for 2 years from the date of the last interaction.
Marketing data: retained until you unsubscribe from our marketing communications.
Log data: retained for 6 months for security and operational purposes.

After the applicable retention period, personal data is securely deleted or anonymized.

10. Security of Personal Data

We adopt technical and organizational measures appropriate for the protection of personal data within our organization, including encryption, access controls, and regular security assessments. Despite our efforts, no data transmission or storage system is 100% secure. If you believe your interaction with us has become insecure, please notify us immediately at support@gollzze.com.

11. Links to Other Websites and Social Networks

Gollzze may, from time to time, contain links that redirect to partner, advertiser, or supplier websites. Each such site has its own privacy practices, and we are not responsible for those policies. Please review the privacy policy of any site before submitting personal data. We are not responsible for the data practices of other organizations, such as Meta, Apple, Google, Microsoft, or any other software, application, social network, or device provider.

12. Updates to This Privacy Policy

If we modify this Privacy Policy, we will publish the updated version on the store with a new revision date. We are committed to never processing your personal data in a manner incompatible with the purposes described above, except as required by law or court order. Continued use of the store after changes means you have accepted the revised policy.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact us at support@gollzze.com.